"When we bought the house last summer the garage door was new, but ultra-cheap and very badly installed. Failed on Memorial Day, bent badly, panels and tracks mangled. I straightened the door and tracks and got it to close, then called Kurtis. He actually got this piece of junk to go up and down with the motor, but explained that it would fail again. The panels had no stiffness and would fold when the motor was pushing them through the transition from horizontal to vertical. It was still under original warranty but the original installers were not ever welcome back after the poor work they did. Kurtis gave me a good quote for a quality new door and tracks. It's all installed now, with a new touchpad and new weatherstripping that looks great. You can hardly hear it run. Now I have an excellent garage door and an outstanding garage door person I trust. Kurtis is honest, highly skilled and experienced, and professional."